STORE POLICIES
Jewelry studio
WORKSHOP POLICY
If you and/or your group needs to reschedule message via email or Instagram direct message 48 hours in advance!
Those that arrive 15 mins late will be asked to reschedule and will be charged a no show fee of $15 per spot booked. Please reach out via email or Instagram dm if you have any questions. No shows will be charged $15 per spot reserved that did not show or was more then 15 mins late.
Canceling/ rescheduling needs to be done 48 hours in advance otherwise you will be charged the no show fee of $15 per spot reserved.
Pieces made in a workshop are not eligible for refund or remake. Craftsmanship issues like broken bands and unstable/ unset stones will be assessed during the workshop. Once you take the ring home it is not eligible for a remake or refund.
We hold the right to refuse to do a workshop for any individual.
NO SHOW POLICY
The no show fee is $15 per spot booked. 15 mins late or more is considered a no show, not attending a workshop you scheduled without 48 hours notice is a no show, any spot(s) you reserve that a participant doesn’t attend and make a workshop creation is considered a no show. Workshops must start on time to not overlap and effect other participants and valore silversmiths. This policy is non negotiable and you agree to abide by this when you book a workshop.
You must contact us via email or Instagram and cancel/ reschedule your booking 48 hours in advance to avoid these fees.
Contact us via email at theshopvalore@gmail.com or instagram @shop.valore 48 hours in advance if you have any questions or concerns with this!
SHIPPING POLICY
All online orders will ship within 1-5 business days. Custom orders may take up to 7 business days to ship. You will receive a tracking number via email or Instagram once your item has been shipped. Items will not be shipped on national holidays or weekends, so if you order on a holiday or after 5pm on a Friday, your items will be shipped the following business day.
SHIPPING WARRANTY
All Valore items come with a limited 14- day return warranty if the product arrives with any defects in materials or craftsmanship. If you encounter any issues with your ring, Valore will repair or replace your ring after inspection at our discretion. This warranty does not include everyday wear and tear, such as scratching, loosing the stone or ring itself, hitting or dropping your ring. This warranty only includes defects in material or craftsmanship. Message us Via instagram dm @shop.valore or email @ theshopvalore@gmail.com.
SHIPPING RETURN POLICY
You may return or exchange most items within 14 days of shipment for a full refund or exchange for store credit if your ring arrives broken or was mislabeled, otherwise we do not accept returns or do exchanges. All returned items must be returned in the same condition they were received. Valore will not do refunds for items bought in the wrong size. The customer will be responsible for all return shipping costs outside of incorrect orders. Custom and sale items cannot be returned or exchanged, no exceptions.
For all returns and exchanges, please email theshopvalore@gmail.com, or direct message us via instagram @shop.valore explaining what the return is for and if you want to exchange or receive refund. You will then receive a return shipping address to ship your unused item with all original packaging to.
We'll notify you via email regarding your refund once we have received and processed the returned item.
PAYMENT METHODS
We currently accept payment via card, paypal (online orders), venmo or cash.